Contact information

Thank you for choosing BrightLanes. We are here to help with product questions, order support, shipping inquiries, returns, refunds, and general customer service requests.

Customer Support

For assistance, please contact us using the information below:

Store Name: BrightLanes
Email: support@brightlanes.store
Phone: (800) 387-6556

Store Address

BrightLanes
2675 Bd du Parc Technologique
Québec, Quebec G1P 4S5
Canada

What We Can Help With

Our customer support team can assist with:

Product information
Order status
Shipping questions
Returns and refunds
Damaged or defective items
Exchange requests
Payment or checkout questions
General store inquiries

How to Contact Us Efficiently

To help us respond faster, please include the following details when contacting us:

Your full name
Your order number, if available
The email address used for your order
The product name
A clear description of your question or issue
Photos or videos, if the item is damaged or defective

Response Time

We aim to respond to customer inquiries as soon as possible during regular business days. Response times may vary during weekends, holidays, or periods of high inquiry volume.

Business Information

BrightLanes was founded in 2023 with a focus on practical, modern, and easy-to-use LED lighting solutions for homes, entertainment spaces, vehicles, and creative setups.

For all customer service matters, please contact:

Email: support@brightlanes.store
Phone: (800) 387-6556